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SHIPPING & DELIVERY

 

We strive to process and ship out your order by the end of next business day.


Orders are shipped from Taiwan using International Air Parcel service with tracking number via Chunghwa (Taiwan) Post to select international destinations. A shipping notification email with a tracking number will be sent to your email address when your order has been processed and shipped.

Orders placed before 11:59pm CST (UTC/GMT+8) are normally shipped out by the end of next business day, on Mondays to Fridays, except on public and observed holidays in Taiwan. Processing delays may occur during sale events and/or periods of high volume.

Please ensure the shipping and billing addresses are complete, valid, and correct. Missing or inaccurate information may cause processing delays and/or delivery issues. If the shipping address is a P.O. box, please ensure the P.O. Box accepts parcel deliveries. 

In the event you encounter shipping/delivery issues, please contact us at orders@shopchuusi.com, and we will do our best to assist!

Tracking: Orders can be tracked here or through your local postal website.

Due to Taiwan National Holiday, orders placed on Oct 9th to Oct 13th will be shipped on Oct 14th.

  

 

Shipping rates are in United States Dollars (USD).
Please see the shipping charts for shipping rates to your region.
If your region is not listed, please contact us and we will be happy to assist!

Please see our shipping policies below for more information.

Shipping rates and shipping policies are subject to change without notice.

Worried about duties and taxes? We've got you covered! We are happy to offer reimbursements on customs duties and taxes. Please see below for more information.



Orders are shipped from Taiwan using International Air Parcel and includes tracking. Parcels will be delivered through your local/national postal service.

Destination Shipping Rates ($USD) FREE Shipping* Transit times**
American Samoa (U.S.) $5 FREE for orders $40 USD and over 8-11 business days
Australia $6 FREE for orders $50 USD and over 6-11 business days
Austria $6 FREE for orders $50 USD and over 6-11 business days
Belgium $8 FREE for orders $60 USD and over 6-11 business days
British Virgin Islands $8 FREE for orders $60 USD and over 14-22 business days
Canada $5 FREE for orders $35 USD and over 10-14 business days
Denmark $6 FREE for orders $45 USD and over 10-14 business days
Estonia $9 FREE for orders $60 USD and over 10-15 business days
Finland (and Åland Islands) $8 FREE for orders $55 USD and over 10-14 business days
France $9 FREE for orders $60 USD and over 6-11 business days
French Guiana $9 FREE for orders $60 USD and over 10-22 business days
Germany $7 FREE for orders $55 USD and over 6-11 business days
Guam (U.S.) $5 FREE for orders $40 USD and over 8-11 business days
Hungary $7 FREE for orders $50 USD and over 6-11 business days
Iceland $8 FREE for orders $55 USD and over 9-14 business days
India $7 FREE for orders $45 USD and over 10-15 business days
Indonesia $8 FREE for orders $45 USD and over 6-10 business days
Ireland $5 FREE for orders $45 USD and over 9-14 business days
Italy $9 FREE for orders $60 USD and over 9-14 business days
Japan $9 FREE for orders $55 USD and over 5-8 business days
Luxembourg $6 FREE for orders $45 USD and over 6-11 business days
Malaysia $5 FREE for orders $35 USD and over 6-10 business days
Netherlands $6 FREE for orders $45 USD and over 6-11 business days
New Zealand $7 FREE for orders $50 USD and over 6-11 business days
Norway $9 FREE for orders $60 USD and over 10-14 business days
Philippines $5 FREE for orders $35 USD and over 7-11 business days
Portugal $7 FREE for orders $50 USD and over 10-15 business days
Poland $6 FREE for orders $45 USD and over 10-14 business days
Romania $8 FREE for orders $55 USD and over 10-15 business days
Singapore $5 FREE for orders $40 USD and over 6-8 business days
South Africa $9 FREE for orders $60 USD and over 10-15 business days
Spain $7 FREE for orders $55 USD and over 10-14 business days
Sweden $7 FREE for orders $55 USD and over 10-14 business days
Switzerland $6 FREE for orders $45 USD and over 6-10 business days
United Arab Emirates $7 FREE for orders $55 USD and over 10-15 business days
United Kingdom $6 FREE for orders $45 USD and over 9-12 business days
U.S.A (Continental states, Alaska, Hawaii) $5 FREE for orders $35 USD and over 6-11 business days
Virgin Islands (U.S.) $5 FREE for orders $35 USD and over 6-11 business days

* FREE SHIPPING
- The free shipping offer is valid for purchases of merchandise (excluding gift cards) after applicable discounts, at or over the specified total order amount in the above table for your region.

** TRANSIT TIMES
- Transit times listed do not include processing times. Orders are processed and shipped by the next business day (+1). Transit times listed are approximate and do not take into account delays such as customs clearance, holidays, inclement weather, natural disaster, postal work disruptions, and any unforeseen circumstances.

We are currently working on expanding our shipping offer to more destinations. If you do not see your region listed above, please contact us at orders@shopchuusi.com and we will do our best to assist!


ShopChuusi is not responsible for items that are damaged, undeliverable, held/refused by customs, or unclaimed/refused by the customer. However, if you encounter any delivery/shipping issues, please contact us and we will do our best to resolve the issue.

  • Please ensure the shipping address and postal/zip code entered at checkout is correct, accurate, complete, valid, and deliverable. 
  • For parcels delivered to an outdoor mailbox, please ensure you retrieve your package as soon as possible to avoid weather/temperature-related damage.
  • For parcels held at the post office for pick-up, please ensure you retrieve your package in a timely manner.
  • Please contact your local customs office regarding items that may not be permitted entry into your shipping destination.

Customers are responsible for customs duties, fees, and taxes (if applicable). However, we are happy to offer reimbursements on customs duties and taxes. Please see the Customs Duties/Taxes Reimbursement tab below for more details.

  • ShopChuusi is not responsible for the payment of customs-related fees.
  • If a package is refused by the customer for any reason (including the refusal to pay customs-related fees), a refund, replacement, or store credit will not be issued.

Packages sent back to us are considered "undeliverable".

  • If a re-delivery is requested, additional shipping and processing fees will apply regardless of the order's eligibility for free shipping.
  • If a refund is requested, the costs incurred on the package during transit (including the original shipping cost, package return shipping costs, duties, taxes, and fees) will be deducted from the total refund amount, regardless of the order's eligibility for free shipping.
ShopChuusi is not responsible for packages delivered beyond the estimated delivery time frame.
  • Transit times listed do not include processing times. Orders are processed and shipped by the next business day.
  • Transit times listed are only estimates and do not take into account delays due to holidays, customs clearance, postal work disruption, extreme weather, natural disaster, or any unforeseen circumstances. 
  • For time-sensitive packages, please contact us and we would be happy to offer a faster shipping option.

Shipping and Tracking

  • Due to shipping restrictions, large quantity orders may be shipped in separate packages. You may receive the items separately and on different dates.
  • Multiple orders to the same shipping address may be packaged and shipped together.
  • Orders may be tracked here and through your local postal website. For issues regarding tracking, please contact us or contact your local post office for assistance.
  • If there are any shipping issues, please contact us and we would be happy to assist to the best of our abilities.

Shipping rates and shipping policies are subject to change without notice.


ShopChuusi is happy to offer reimbursements on duties and taxes incurred (if any) on your order shipment, up to a maximum value equal to your order subtotal (after discounts, before applicable order shipping fees). The customer-paid amount for order shipping fees (if any) is excluded from this offer. 

What is covered:
This reimbursement program covers customs duties and taxes (such as sales tax or VAT) charged on your order shipment.

What is not covered:
This reimbursement program does not cover clearance/processing fees (if any), as well as any postal/courier related charges (including but not limited to mailbox fees, package storage/handling fees, pick-up fees) or any other charges not associated with customs duties and taxes. 



If your order shipment has been charged duties and taxes, please follow the steps below to submit a reimbursement request.

1. Upon notification by your postal carrier or customs agency, the customer will make payment for the customs duties and taxes. Please obtain the payment receipt and the official customs bill issued by your postal carrier or customs agency.

2. Email us at orders@shopchuusi.com within 35 days of the customs receipt date and include the following information in the email:
- Your order # and order date
- Amount paid for customs duties and taxes.

3. Please attach clear scans of the following in PDF format with your email.
- Official customs bill and payment receipt
- ShopChuusi packing slip
Please note all documents are subject to verification.

4. If a reimbursement is granted, a refund for the amount charged equivalent to your currency will be issued in USD to your original form of payment within 7 business days. Currency exchange will be calculated based on the rates offered by the bank we use in Taiwan.

Terms and Conditions of the Customs Duties/Taxes Reimbursement Program
1. Our shipping policies apply. (For example, please check with your local customs regarding items that may be denied entry into your shipping destination. We regrettably cannot offer refunds or reimbursements on items denied entry by customs.)
2. Reimbursements will not be granted without valid payment receipts and valid customs documents. Payment receipts and documents are subject to verification.
3. If a reimbursement for duties and taxes has been granted, your order will be considered final sale and the items cannot be returned for an additional refund or exchange.
4. If your order has already been refunded (or partially refunded) prior to your submission of the reimbursement request, no additional reimbursement for duties and taxes will be issued.
5. ShopChuusi will not offer reimbursements on customs-related fees incurred on purchases made from another business.
6. ShopChuusi reserves the right to discontinue and/or modify this program at any time without notice.
7. By submitting a reimbursement request, you agree to our shipping policies and all terms and conditions outlined on our website (shopchuusi.com).

If you have any questions/concerns regarding this offer, please contact us at orders@shopchuusi.com, we will be happy to assist!