SHIPPING & DELIVERY

 

We are committed to processing your orders by the end of next business day. 


All orders are shipped from Taiwan via Taiwan Post with tracking number. A notification will be sent to your email address when your order has been processed.

Orders placed before 11:59pm CST (UTC/GMT+8) are normally shipped out by the end of next business day, on Mondays to Fridays, excluding public/observed holidays in Taiwan. Delays may occur during sales events or periods of higher sales volume.

Parcel deliveries are handled by your local postal service.

 

Tracking ✈️

  • Orders can be tracked HERE or through your local post office.
  • Large quantity orders may be shipped in separate packages with separate tracking numbers. Items may arrive on different dates.
  • Multiple orders to the same shipping address may be packaged and shipped together with a single tracking number. 

 

Important! ⚠️

  • Please ensure the shipping address is complete and correct. Missing or incorrect information will cause delays and delivery issues. 
  • If the shipping address is a P.O. box, please ensure the P.O. Box accepts parcel deliveries.
  • If your building contains multiple units (ie. apartment/condo/flat), please provide your suite/room number to ensure successful delivery.

 

Shipping Rates 📦  

  • We are currently shipping to select international addresses.
  • All rates are in United States Dollars (USD). Rates may change without notice.
  • * Free shipping offer applies to the specified order amount (after discounts) as listed in the table below. The order threshold is based on purchase of merchandise, and excludes gift card purchase amounts.
  • ** Transit times do not include warehouse processing times and customs clearance processing times. Orders are typically processed by the next business day (+1 day). Transit times are estimates only and do not take into account delays such as customs clearance, holidays, inclement weather, natural disaster, postal work disruptions, and any unforeseen circumstances.
Shipping Address Standard Shipping (USD) Free Standard Shipping* Standard transit times** Tracking
Australia $ 9 Orders ≥ $50 USD 10-13 business days Australia Post
Austria $ 9 Orders ≥ $45 USD 10-14 business days Austrian Post
Belgium $12 Orders ≥ $55 USD 10-14 business days BPost
Bulgaria $ 11 Orders ≥ $55 USD 14-18 business days Bulgarian Posts
Canada $ 7 Orders ≥ $45 USD 7-14 business days Canada Post
Czech Republic $ 10 Orders ≥ $55 USD 14-18 business days Česká Pošta
Denmark $ 6 Orders ≥ $45 USD 13-18 business days PostNord
Finland $ 12 Orders ≥ $55 USD 14-18 business days Posti
France $ 6 Orders ≥ $45 USD 7-13 business days La Poste
Germany $ 6 Orders ≥ $45 USD 7-13 business days Deutsche Post
Greece $ 10 Orders ≥ $50 USD 14-18 business days Elta
Hungary $ 9 Orders ≥ $50 USD 14-18 business days Magyar Posta
Ireland $ 8 Orders ≥ $45 USD 14-18 business days AnPost
Italy $ 14 Orders ≥ $60 USD 14-18 business days Poste Italiane
Lithuania $ 6 Orders ≥ $45 USD 8-18 business days Lietuvos paštas
Luxembourg $ 8 Orders ≥ $45 USD 10-14 business days Post Luxembourg
Mexico $14 Orders ≥ $55 USD 14-26 business days Correos de México
Netherlands $ 6 Orders ≥ $45 USD 7-13 business days PostNL
New Zealand $ 7 Orders ≥ $45 USD

7-14 business days

New Zealand Post
Norway $ 6 Orders ≥ $45 USD 8-18 business days Posten Bring
Poland $ 6 Orders ≥ $45 USD 9-18 business days Poczta Polska
Portugal $ 9  Orders ≥ $50 USD 14-18 business days CTT
Romania $ 11 Orders ≥ $55 USD 14-18 business days Poșta Română
Slovakia (Slovak Republic) $ 10 Orders ≥ $55 USD 14-18 business days Slovenská Pošta
Slovenia $ 9 Orders ≥ $50 USD 14-18 business days Pošta Slovenije
Spain $ 9 Orders ≥ $55 USD 14-18 business days Correos
Sweden $ 10 Orders ≥ $55 USD 14-18 business days PostNord
Switzerland $ 8 Orders ≥ $45 USD 10-14 business days Swiss Post
United Kingdom $ 6 Orders ≥ $45 USD 7-16 business days Royal Mail

United States of America

  • Continental States
  • Alaska

$ 10

Orders ≥ $45 USD

7-14 business days USPS

United States of America

  • Hawaii
  • Puerto Rico
  • American Samoa
  • Guam
$ 6 Orders ≥ $35 USD 12-15 business days (+ extra 5 to 10 business days for deliveries to Puerto Rico) USPS

We are always looking to expand our service to more international destinations. If your delivery region is not listed above, please send us an email and we will be happy to assist!

     

    🌎 Duties and Taxes

    • Duties, taxes, and customs-related charges may apply, and are the responsibilities of the customer. 
    • In the event your package is charged, we are happy to offer reimbursements on customs duties. Please see here for more information. 

     

    🗎 Please see here for full Shipping Policy