Frequently Asked Questions

Have questions? Get them answered here!

If your question isn't answered, please contact us.


Yes, we work directly with suppliers sourcing from the brand's country of origin. We inspect each shipment with care, looking for even the slightest hint of counterfeit products. We believe our stringent methods can afford our customers a peace of mind. We aim to provide the best shopping experience for our customers. If you ever suspect the products you received may not be authentic, please contact us immediately.

The products you receive may routinely have the lot/batch number, manufacturing date, and/or expiration date printed on it.

The product labels may vary depending on the country of origin. This is generally what we see:

  • Korean products usually print both the lot number and the expiration date.
  • Japanese products usually print the lot number only. If a date is printed, it would typically be the manufacturing date.
  • Taiwanese products usually print both the lot number and the manufacturing date.

This is a generalization only (there are exceptions). Not all manufacturers follow the same format.

Here is a quick translation/guide to reading the dates:

MFG = Manufactured date
EXP = Expiration date

製造日期 = Manufactured date
製造日 = Manufacturing date
出廠日期 = Manufacturing date
有效日期 = Expiration date

標示於瓶身 (西元年/月/日) = Marked on the bottle (year/month/date)

批號 = Batch number

保存期限: 3年 = Shelf Life is 3 Years
保存期限: 5年 = Shelf Life is 5 Years

If you are unsure about the date of your product, please reach out to us and we will be happy to assist!

As individual results may vary, product descriptions on this website are for general reference. We strongly recommend reaching out to the official brand company for the most updated information. We also recommend patch-testing prior to full application.

Due to differences in computer monitors, screens, displays, and viewing platforms, we cannot guarantee the actual color of the product to match exactly as shown on our website.

We do our best to keep all items in stock. However, due to changing market demands and trends, some items may sell out quickly, or become discontinued by the manufacturer. If the products you are interested in are sold out, please do not hesitate to reach out to us and we will do our best to assist!

Absolutely! We are always looking to expand our collection. If there are any products you wish to see us carry in the future, please let us know and we will do our best to make it happen!


We currently process all payments through Paypal. Paypal accepts all major credit cards such as Visa, Mastercard, American Express, JCB, and Discover. Paypal accounts are optional and are not required for checkout.

All payments are processed in USD. 

When your order is successful and confirmed, you will be directed to a confirmation page with an order number. You should also receive an order confirmation email. If you are experiencing difficulties during checkout, please contact us so we may better assist!

Codes are applied during checkout. Only one code may be used per order. If a code is entered and an error message is received, then the code may be expired or have already been used.

We typically process and ship your orders as fast as we can. If you would like to make changes to your order, please contact us as soon as possible at

We are unable to change or cancel your order after it has been processed and/or shipped. Cancellation requests may be subject to a processing/restocking fee.

Shipping & Delivery

We ship all orders with a tracking number via Chunghwa (Taiwan) Post. You may track your item here or through your local post office. Please allow 24-48 business hours for the tracking status to update.

The postal delivery times are only estimates and do not take into account delays due to holidays, customs clearance, postal work disruptions, extreme weather, natural disaster, and any unforeseen circumstances.

Please contact your local post office for tracking inquiries and information.

If it has been 30 calendar days past the expected delivery date, please contact us and we will submit a trace request via Taiwan Post.