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RETURN POLICY

We accept returns on new, unopened, and unused merchandise in its original packaging and unbroken inner and/or outer seal within 30 calendar days of receiving your order (based on tracking delivery date).
Sale-priced items, purchases with a discount code, and promotional purchases are considered final sale. These items and/or purchases cannot be returned and are not eligible for a refund or store credit.

  • For hygienic reasons, we can only accept items that are unopened and unused, in brand new condition with the original wrap and/or seal.
  • Opened and/or used items cannot be returned, exchanged, or refunded.
  • If the returned items are opened and/or used, a refund will not be issued and the item(s) will not be mailed back to the customer. If a re-delivery is requested, an additional shipping/handling fee will be paid by the customer.
  • We cannot accommodate exchanges at this moment.

Please email us at returns@shopchuusi.com within 30 calendar days of receiving your order to initiate the return process.

  • Return requests must be initiated within 30 calendar days of receiving your order.
  • Returns made without a Return Number will not be processed.
  • Return shipping costs are paid by the customer.
  • Please note we cannot be responsible for items lost or damaged during shipping back to us. We highly recommend using a reputable courier with a reliable tracking service.

Once we receive the returned items in new, unopened, unused, and original condition, a refund will be processed within 2 business days. Restocking fees may apply.

  • You will receive a notification email when the refund has been processed.
  • Please allow 2-3 business days for the refunded amount to reflect in your original form of payment.
  • The original shipping costs (if any) will not be refunded.

Orders cannot be cancelled or modified once it has been processed and/or shipped.

  • Order cancellations/modifications may be subject to a processing/handling fee.

Please note prices and shipping rates are subject to change without notice.

 

  • We cannot accomodate price adjustments on previous orders.
Gift cards, once issued, are non-refundable, and cannot be redeemed for cash. Gift cards are transferable and do not expire.

  • The return policies on this page apply to purchases made using a gift card as the form of payment.
  • Refunds on eligible items purchased using a gift card will be issued in the form of a store credit.